General Terms and Conditions of Sale – Calinino®

Last updated: November 11, 2025

These General Terms and Conditions of Sale apply to all orders placed on the website www.calinino.com .
By placing an order, you fully and unconditionally accept the conditions described below.

Article 1 – Purpose

These terms and conditions define the rights and obligations between Calinino® and the customer in connection with the online sale of products offered on www.calinino.com .

Article 2 – Orders

  • Any order placed on the site constitutes a final acceptance of the products, prices and conditions.

  • The customer guarantees the accuracy of the information provided when placing the order.

  • Calinino® may cancel an order in case of suspected fraud or payment incident.

Article 3 – Price and Payment

  • The prices shown are in euros, including all taxes.

  • Payment is due immediately upon ordering.

  • Payments are processed by secure providers (Shopify Payments, Stripe, PayPal).

  • No banking information is stored on the website www.calinino.com .

Article 4 – Product Availability

  • Products are offered subject to availability.

  • In case of unavailability after ordering, the customer will be contacted for an exchange or a refund.

Article 5 – Delivery

  • Delivery times are provided as a guide and may vary depending on the destination or carrier.

  • Calinino® is not responsible for delays beyond its control (carrier, customs, etc.).

  • The customer must provide a valid, complete and up-to-date address.

Article 6 – Order Receipt

  • The customer must check the condition of the package upon delivery.

  • Any anomaly must be reported to the carrier and to Calinino® within a reasonable time.

Article 7 – Returns and Refunds

Full return conditions are available in the website's Return Policy.
Products must be returned in their original condition.
Personalized or used items cannot be refunded.

Article 8 – Guarantees

The customer benefits from:

  • of the legal guarantee of conformity,

  • of the guarantee against hidden defects.

For any warranty-related inquiries, the customer can contact: contact@calinino.com .

Article 9 – Liability

  • Calinino® is not responsible for indirect damages related to the use of the products.

  • Calinino® cannot be held responsible in the event of misuse, negligence or modification of the product.

  • In the event of force majeure (strike, disaster, pandemic, logistical blockage…), Calinino® cannot be held responsible.

Article 10 – Intellectual Property

All content on this site (texts, images, videos, logos, graphics, design) is the exclusive property of Calinino®.
Any unauthorized reproduction or use is prohibited.

Article 11 – Data Protection

Personal data is processed in accordance with the Privacy Policy available at www.calinino.com .
The customer has the right to access, rectify and delete.

Article 12 – Applicable Law and Disputes

These terms and conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought.
Failing that, the competent courts will be those designated by law.

Article 13 – Modification of Conditions

Calinino® reserves the right to modify these General Terms and Conditions of Sale at any time.
The applicable conditions are those in effect at the time of the order.

Contact

For any questions regarding an order or these terms and conditions:
contact@calinino.com
www.calinino.com